Globe, PLDT pass NTC’s quality of service test

Darryl Esguerra
PUBLISHED March 5, 2018 09:00 am
The National Telecommunications Commission (NTC) found that Globe and PLDT's service were both “acceptable” except for spotty or choppy voice calls for their 3G and 4G handsets.

(Inside Manila) According to the National Telecommunications Commission (NTC), the quality of service being offered by telecommunication giants Globe and PLDT were both “acceptable” except for spotty or choppy voice calls for their 3G and 4G handsets.


The NTC measured 10 areas: blocked calls, dropped call rate, signal strength, signal quality, call set up time, data service, ping statistics, bandwidth consumed in a given period, page loading time, and the so-called round trip time, or how long it takes for data to travel from the mobile device to the server and back.


Conducted over five random days in January 2018 covering areas in Metro Manila, NTC’s quality of service survey found that Smart and Globe stayed within the acceptable standards of 4% for blocked calls (or having only four blocked calls for every 100 attempts). Globe scored 0.4% while Smart got 1%.


Both also passed the dropped call test by staying below the 2% limit. Globe scored 0.41% while Smart had 1.21% dropped calls.


In terms of signal strength and voice quality, the telcos scored mixed results.


The average signal level should not go below -85 dBm. The NTC measured this across 2G, 3G and 4G handsets. For 2G, Globe scored -72.46 dBm while Smart scored -74.61 dBm. For 3G, Globe scored -70.32 dBm while Smart’s stood at -67.29 dBm. For 4G, Globe got -86.9 dBm while Smart scored -85.54 dBm.


Globe and Smart also met the minimum 14-second call set-up time, with Globe registering 4.46 seconds while Smart was at 5.08 seconds.


For mobile Internet browsing capabilities, Globe received a “success rate” of 98.33% while Smart had 99.83%.


In terms of page loading time, the NTC measured various social media apps and search engines. For Facebook, Globe recorded a page loading time of 4.9 seconds while Smart scored 4.38 seconds. For Google, Globe was at 2.63 seconds while Smart was at 3.34 seconds.

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