Here’s how to get your iPhone battery replacement

Darryl Esguerra
PUBLISHED February 9, 2018 11:48 am
Photo by Eduardo Muno/REUTERS

(Inside Manila) Just in case you haven't heard the news, Apple, Inc. recently found itself in deep distress after revealing it deliberately throttled the performance of its older handsets. The Cupertino-based company said that in order to avoid sudden device shutdowns or reboots, it had to slow down the CPU on the iPhone to compensate for aging batteries.

This revelation sparked customer outrage that even produced lawsuits against the tech giant. To pacify the repercussion, Apple made an official apology and offered a huge discount on its replacement batteries.

“We know that some of you feel Apple has let you down. We apologize," Apple said in a message to customers on its website. "We've always wanted our customers to be able to use their iPhones as long as possible. We're proud that Apple products are known for their durability, and for holding their value longer than our competitors' devices."

Apple also said it is reducing the price of an out-of-warranty iPhone battery replacement for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January through December 2018. It may even be possible to get a free battery if the iPhone was purchased within a certain time frame, since phones made then are more susceptible to power issues.

Local Apple product distributor and service center Power Mac Center has started to accept iPhone battery replacements at a lower fee early last month.

To check if your iPhones (iPhone 6 and 7 and their Plus variants) are eligible for a battery replacement, below is Apple's official procedure at all of its partner service centers:

  1. Devices must undergo diagnosis to check the battery condition and other internal and external physical/accidental damage or unauthorized modification that may or may not be visible to the naked eye. If such issues are found, the iPhone will be ineligible for the battery replacement.

  2. If, during the diagnosis, the center also finds other hardware issues, the Apple Certified Engineer will recommend a part/unit replacement accordingly.

  3. Customers may or may not proceed with the recommendation, but if they decide to pull out, they have to settle the diagnostic fee if the unit is out or void of warranty. The battery replacement fee is P1,500 for eligible units out of warranty, inclusive of labor. This price may change due to importation costs and without prior notice.



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