#EveryJuanWillFlyAgain: Cebu Pacific Offers Flexible Options for all Travelers
by Inside Manila Team, May 12, 2020 6:45pm
Art by Ahl Mirambel
Do you miss the beach or do you plan to travel overseas this year? Are you one of those who got all vacation and summer plans cancelled because of COVID? You are not alone. But even though the pandemic has put a temporary hold on vacations and travel plans, everyJuan can still do their part and take precautions now and for sure, #EveryJuanWillFlyAgain in no time.
Together with the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific is calling on travelers to be responsible and stay at home amid the current health crisis.
The country’s leading carrier is aware that these changing times have been very challenging for everyJuan—that is why CEB is offering flexible options and alternatives to ease the worries of passengers, especially those whose flights had to be cancelled due to the nationwide community quarantine. Among the self-service options that can be done conveniently online are free rebooking, full travel funds, and a full refund.
By availing of this option, one can rebook their cancelled flight to any other travel date within three months from the original date, with no additional charges – both change (rebooking) fees and fare differences are waived.
This is perfect for those just waiting for the crisis to clear, and are needing to travel at the soonest time possible.
Full Travel Fund
Now should you choose to go for the full travel fund, the full cost of your ticket will be stored in a virtual wallet. The said amount can be used to either book a flight up to one year ahead, or pay for add-ons, such as baggage allowance and seat selection. If the travel fund is not used within one year, passengers can instead apply for a full refund.
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This can come in handy if you’re still waiting things out or if you are re-assessing your existing travel plans.
Finally, if you would opt to receive a full refund, the processing of such requests will begin on May 18, 2020 should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three to four billing cycles.
This is suited for those who might need the cash for other purposes, and are putting their travel plans on hold.
Cebu Pacific’s commitment to its customers doesn’t end there. For added flexibility, passengers with booked flights from May 16 to September 30, 2020 who wish to voluntarily change their travel plans, have the following options, all free of charge:
Rebook to any other travel date within one year from the original date of departure, with change (rebooking) fees waived, but fare difference may apply; or opt to convert the full cost of the ticket to a Travel Fund, which is now valid for one year! This allows you to decide and book your travel within a year for flights as far as one year ahead—gives everyJuan added peace of mind in these unprecedented times.
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COVID has stopped us from traveling for now. But let’s hope this pandemic will end soon, so we can start traveling—start with our local spots to help our economy rise after this calamity. We long to say the words "Have a safe flight!” once again.
Flights can be easily managed online via the “Manage Booking” portal on the Cebu Pacific website. Customers who booked through a travel agent should contact their agent for assistance. For more information on CEB’s policies, please read here.